TechFarm Foods Return Policy

Last Updated: 02 February 2025

Thank you for choosing TechFarm Foods. We are committed to providing high-quality poultry and fishery products. Due to the perishable nature of our offerings, please review our Return Policy carefully before making a purchase.

1. Eligibility for Returns

  • Product Quality Issues:
    If you receive a product that is damaged, spoiled, or not in accordance with the description on our website, please contact us immediately. We stand behind the quality of our products and will work with you to resolve any issues.
  • Incorrect or Incomplete Orders:
    In the event that you receive the wrong product or an incomplete order, please notify us within 24 hours of delivery. We will arrange for a replacement or refund as appropriate.
  • Perishable Goods:
    Due to the perishable nature of our poultry and fish products, we are unable to accept returns for change of mind or if the product has been opened or partially consumed. We encourage you to inspect your order upon delivery.

2. Return Request Process

  • Contact Us:
    To initiate a return, please email our customer service team at techarmfoods@gmail.com or call +2348062783990 within 24 hours of receiving your order. Include your order number, a description of the issue, and any supporting photos if applicable.
  • Review and Approval:
    Once your return request is received, our team will review the information and contact you within 48 hours with instructions on how to proceed.
  • Packaging and Shipping:
    If a return is approved, we may request that you return the product in its original packaging. We will provide you with detailed instructions and, if necessary, a prepaid shipping label.

3. Refunds and Replacements

  • Refunds:
    After receiving and inspecting the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment. Please note that shipping charges are non-refundable unless the return is due to an error on our part.
  • Replacements:
    If you prefer a replacement over a refund, we will ship the correct product as soon as possible, subject to availability.

4. Exceptions and Limitations

  • Non-Returnable Items:
    Fresh, perishable products that have been opened or used cannot be returned. If you encounter any issues upon delivery, please contact us immediately.
  • Timeframe:
    All return requests must be made within 24 hours of receiving your order. Requests made after this period may not be eligible for a refund or replacement.
  • Quality Assurance:
    Our products are handled with care during processing and shipping. We reserve the right to deny a return if the product is deemed to have been mishandled after delivery.

5. Modifications to the Return Policy

TechFarm Foods reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

6. Contact Information

If you have any questions or need further assistance regarding our Return Policy, please contact us at:

TechFarm Foods
No 7 Rehab Road Adoration Junction Emene Enugu
Email: techarmfoods@gmail.com
Phone: +2348062783990

Scroll to Top